Store Policy

   Thank you for shopping at Kouture Kreations.  We are dedicated to giving our customers a fair and enjoyable shopping experience. Take a look at our store policies detailed below to learn more, and reach out today with any questions.

CUSTOM ORDERS:

All custom orders require a consultation. A 50% deposit is required for ALL custom orders of $300 or more. Your remaining balance is paid over the course of your fitting process. Orders less than $300 total must be paid in full. All deposits/payments are non-refundable, non-transferrable for any reason.  This includes, but is not limited to "change of heart" purchases. Fittings are required to ensure the best, quality fit of your garment. If you are located outside of the Greater Memphis area, please contact for out-of-town consultation and custom ordering options.  The online catalogue pricing is NOT  the same for custom purchasing. Custom orders have a minimum 4-6 week turn around time.  Rush orders require a $100 rush fee. Custom bridal orders have a minimum 3 month turn around time. Rush bridal orders require a $250 rush fee. Diamond and heavy embellished garments will have a rush fee 15% of total. Completed custom orders must be picked up no later than 7 days after completion date.  After 7 days, a stock fee of $10 per business day will be added up to 14 business days.  ALL GARMENTS NOT PICKED UP WITHIN 14 DAYS OF COMPLETION WILL BE CANCELLED, MONIES FORFEITED,  AND GARMENT RETURNED TO STORE STOCK.   Should the client cancel the order during production, the garment will NOT be completed, and ALL MONIES FORFEITED.  Because our custom orders are hand made and custom designed to each client's measurements, there are NO REFUNDS for any custom orders.

SHIPPING:

NO PICK-UP OPTIONS ARE AVAILABLE!!! ONLINE ORDERS CAN BE SHIPPED ONLY!!!

All orders require a 2-3 day processing time.  Standard shipping is 4-7 business days depending on region, or an Overnight option is also available upon request. Once the item ships, you will receive a tracking number to track your item. We are not responsible for packages once we ship; we insure all of our packages. We are not responsible for packages that are delayed due to the courier.  We are not responsible for packages that are lost due to the courier or stolen from your residence after it is delivered. Shipping or transaction refunds will not be given for shipping delays caused by inclement weather, package refusal, natural disasters, hazardous conditions, and/or incomplete or incorrect delivery addresses.

Exchanges, Refunds, and Store Credits:

Kouture Kreations prides itself in offering the highest quality merchandise to meet the needs of our clients. We thoroughly inspect ALL items before shipping.   If you have received an item that is defective or incorrect order you must contact us within 2 business days in order to receive a non-defective item. 

EXCHANGES are accepted within 7 days from the date of receipt. Please contact us to receive an exchange form. For all exchanges, a 20% re-stocking fee is deducted from the total amount of the exchange. Returns must be received in NEW, UNWORN, and UNWASHED condition and with all tags attached. If it is not received in the original condition we will deny the return. Sale items are final sale, and cannot be exchanged.  Customers are responsible for ANY fit alterations needed, i.e. length, etc. Kouture Kreations DOES NOT provide alteration services. REFUNDS ARE NOT GIVEN FOR ANY REASON, NO EXCEPTIONS - STORE CREDIT OR EXCHANGE ONLY!

 

EXCHANGES CAN ONLY BE USED ONLINE ITEMS,  CANNOT BE USED ON CUSTOM PURCHASES!!!

Please Note: All store credit must be used within 30 days in order to be valid.

 

Please be sure to choose your correct size; as we cannot guarantee availability for sizing errors.  We have provided a size chart to better assist customers with choosing their correct size. If you need help with choosing your correct size, please contact us. 

 

 

Please familiarize yourself with our sizing chart:

SIZE CHART:

Size                   Bust             Waist             Hip

S(2 - 4)             34 - 36          25 - 27           36 - 39

M(6 - 8)            37 - 39          28 - 30           40 - 43

L(10- 12)          40 - 42          30 - 32           43.5 - 46.5

XL(14 - 16)       43 - 45          33 - 36           47 - 51

2XL(18 - 20)     45- 47           37 - 39           51 - 55